Introduction

This Privacy Policy describes how Chowthan Traders Private Limited ("Company," "we," "us," or "our"), operating under the brand name Chowthan Software Technologies at https://chowthansoftwaretechnologies.com ("Platform"), collects, uses, stores, and discloses information, including personal information, in connection with your use of our Platform. The Company acts solely as a technology intermediary facilitating digital goods transactions between Vendors and Customers.

1. Information We Collect

We collect the following types of information on the Platform:

• Personal Information: This includes data that can identify you as an individual, such as your full name, email address, phone number, mailing address, PAN, GST number, bank account details (for Vendors), and KYC documentation. We collect this information when you register an account, list products, make a purchase, subscribe to a plan, or contact us through support channels.

• Transaction Information: Details of purchases, downloads, subscription plans, payment gateway references, settlement records, commission calculations, and refund or chargeback data associated with your account.

• Non-Personal Information: This data cannot be used to identify you directly. It includes your browser type, device type, operating system, IP address, browsing activity, usage statistics, and session duration. We collect this information automatically through cookies and similar tracking technologies.

• Vendor-Specific Information: Product listings, digital asset metadata, pricing, sales analytics, payout history, and compliance documentation submitted during onboarding and periodic verification.

2. How We Use Information

The information we collect allows us to:

• Operate and maintain the Platform as a digital goods ecommerce.
• Process transactions, settlements, and payouts to Vendors.
• Verify Vendor identities through KYC and periodic re-verification.
• Apply applicable taxes including GST and TCS as per Indian law.
• Detect, prevent, and investigate fraud, chargebacks, and unauthorized activity.
• Send transactional notifications (order confirmations, settlement alerts, policy updates).
• Send newsletters or marketing communications, but only with your consent.
• Respond to your inquiries and fulfill support requests.
• Improve the Platform, personalize your experience, and analyze usage patterns.
• Comply with legal, regulatory, and tax requirements under Indian law.

3. Sharing of Information

We may share your information with:

• Payment Gateway Providers: Authorized payment processors who handle transaction processing, settlement, and compliance on our behalf.
• Third-Party Service Providers: Trusted partners who assist in operating the Platform, including hosting, analytics, email delivery, and fraud detection. These providers are contractually obligated to keep your information confidential.
• Tax & Regulatory Authorities: Where required under GST, TCS, Income Tax, or other applicable Indian laws.
• Legal Proceedings: If required by law, subpoena, court order, or government request.

We will never sell your personal information to third parties for marketing purposes without your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes it was collected for, including transaction records, tax compliance, and legal obligations. Financial transaction records are retained for a minimum of 8 years as required under Indian tax and company law. You may request deletion of non-essential personal data by contacting our support team.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure payment gateways, access controls, and regular security audits to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect analytics data. You may configure your browser to refuse cookies, though some Platform features may not function properly without them.

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. Vendors may export their transaction and product data at any time. To exercise these rights, contact us through the Platform's support system.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the revised policy on the Platform and, where appropriate, via email notification. We recommend reviewing this policy regularly.

9. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh.

10. Contact Us

If you have questions about this Privacy Policy, please contact us through the Platform's contact page or write to:
Chowthan Traders Private Limited
CIN: U47912AP2025PTC121652 | GST: 37AANCC1847P1ZY
2nd Floor, H.No. 58-9-21, Kamasastri Street, Ward No. 25, Santhapeta, Ongole, Prakasam, Andhra Pradesh - 523001